Refund Policy

Refund Policy

Thank you for shopping at AutoDepot.lk!
We are committed to providing you with a seamless and satisfactory shopping experience. If for any reason you are not completely satisfied with your purchase, we offer the following return and refund options.

Returns

We understand that sometimes things don’t go as expected. If you’re not satisfied with your purchase, you can return items within 7 days from the date of delivery. To qualify for a return, the item must meet the following conditions:

  • Unopened & Unused: The item must be unused, in its original condition, and in the original packaging (if applicable). It should not have been installed or modified.

  • Original Packaging: The product must be returned with all the original parts, instructions, and accessories, as well as any packaging it came with. Items without original packaging or those that have been damaged during the return process may not be accepted.

  • Restocking Condition: The product must be in restockable condition, meaning it can be resold as new.

How to Process a Return:

  1. Contact Us: Before returning an item, please contact our customer support team at [Your Email or Phone Number] to initiate the return process. You may be asked to provide a proof of purchase (receipt or order confirmation).

  2. Return Instructions: Our customer support team will provide you with specific return instructions and an RMA (Return Merchandise Authorization) number, which must be included with the returned item.

  3. Return Shipping: You will be responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective item). In those cases, we will provide a prepaid shipping label.

Refunds

Once your returned item has been received and inspected by our team, we will notify you of the status of your refund. If the return is approved, we will initiate a refund to your original payment method.

Please note:

  • The refund amount will not include shipping charges incurred during the initial purchase.

  • Refunds may take 7-10 business days to be processed after approval.

  • In the case of partial returns (if only part of an order is returned), the refund will only be issued for the returned item(s), excluding shipping fees.

Exchanges

If you wish to exchange your item for a different size, color, model, or product, please contact us within 7 days of receiving your order. We will provide instructions on how to proceed with the exchange.

Exchanges are subject to product availability and will only be processed once the original item has been returned and inspected. You will be responsible for any additional shipping charges related to the exchange.

Non-Returnable Items

Certain items are non-returnable due to the nature of their use or conditions. These include:

  • Used parts or parts that have been installed, modified, or used in any way.

  • Specially ordered or customized parts made specifically for your vehicle or modified to your specifications.

  • Electronics and software once opened, unless defective.

  • Gift cards and downloads.

  • Perishable items.

Damaged or Defective Items

In the unfortunate event that you receive an item that is damaged or defective, please notify us immediately (within 48 hours of delivery) by contacting our customer support team. We will arrange either:

  • A replacement item, if available.

  • A full refund for the defective or damaged item.

The following conditions apply:

  • Damaged items must be returned within 10 days of receipt to qualify for a refund or exchange.

  • We may request that you provide photographic evidence of the damage before processing a return or replacement.

  • We may offer a full refund, including shipping charges, if the item is found to be damaged or defective.

Return Shipping Costs

Unless the return is due to our error (e.g., wrong item shipped, defective item), you will be responsible for the return shipping costs. If you are returning an item due to an error on our part, we will provide you with a prepaid return shipping label.

Processing Time

Refunds and exchanges typically take up to 7 business days from the day we receive the returned item. The processing time for refunds may vary depending on your payment provider, so please allow an additional 7-10 business days for the refund to appear in your account.

Contact Us

If you have any questions or concerns regarding our Refund Policy, or if you need assistance with a return, please don’t hesitate to reach out to our customer support team at info@autodepot.lk We are happy to assist you.