Shipping Policy

At AutoDepot.lk, we understand that purchasing the right auto parts is essential to keeping your vehicle in top condition. As a team of automotive professionals, we ensure that every part we offer meets high-quality standards and is backed by expert advice. To help make your experience seamless, we provide clear and reliable shipping options, ensuring that your order reaches you quickly and efficiently.

Order Verification
Before placing your order, we strongly recommend that you verify your vehicle's model and part number. This will help ensure compatibility and avoid any unnecessary delays. If you’re uncertain, we encourage you to consult your maintenance manual or reach out to one of our expert mechanics for advice. As we do not manufacture the parts, slight design changes may occur, so confirming the existing damaged part number is essential.

Here’s how we manage your order:

• Order Processing Time: We process and dispatch orders within 3 days after payment confirmation, ensuring that your part is thoroughly checked before shipment.

• Free Shipping: Enjoy free shipping on all products with a minimum purchase of LKR 20,000.

• Shipping Methods: We use reliable local courier services and postal delivery for prompt shipping.

• Appointments for Pickup: We understand that time is valuable. To save you time, we recommend making an appointment before you visit. This way, we can ensure your part is ready and waiting when you arrive.

Installation Services: As part of our full-service approach, we offer professional installation services for all parts. Our skilled technicians will ensure your part is installed properly on your vehicle. Please note that service charges apply, and installation times may vary based on the complexity of the part and the specific requirements of your vehicle.

Note: While we strive to deliver orders on time, please be aware that delivery times are estimates and can vary depending on product availability, destination, or unforeseen carrier delays.

Returns Policy

At AutoDepot.lk, our priority is to ensure you are completely satisfied with your purchase. As experts in the automotive industry, we understand the importance of providing our customers with the highest level of service. If, for any reason, you are not fully satisfied with your order, we are here to assist you.

We offer a 5-day return policy from the date of delivery, with the following conditions:

• Condition of Items: Returns are only accepted if the item is unused, undamaged, and in the same condition as when you received it. The item must be in its original packaging, with tags and labels intact.

• Resale Condition: For an item to be eligible for return, it must be in a condition that allows us to re-sell it. If the part is used, damaged, or does not meet the resale criteria, we cannot offer a refund.

• Proof of Purchase: A receipt or order confirmation is required for all returns and exchanges.

We are committed to making the return process as smooth as possible. Should you have any questions about your return or need further assistance, please don’t hesitate to contact our professional team.

Why Choose AutoDepot.lk?

At AutoDepot.lk, we believe in offering more than just auto parts; we provide expert advice, professional service, and high-quality products. With years of experience in the automotive industry, we’re here to ensure your vehicle performs at its best. Our slogan, "Your Ride, Our Parts," reflects our dedication to offering the right parts and services to help you maintain and enhance your vehicle.

If you need assistance or have any questions, our team of professionals is always here to help. Whether it’s advice on the right part for your vehicle or assistance with installation, we’ve got you covered.